FREQUENTLY ASKED QUESTIONS

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Your website is brilliant! Who designed it?

We are so glad you think so! The fabulous folks at Slanted Creative Co. did!

What shipping methods do you use?

Currently we only ship via USPS. You can choose between Economy (First Class or Parcel) or Priority Mail at checkout.

My order arrived damaged or incomplete. What should I do?

We work hard to ensure orders are filled correctly and completely, and all items are packaged carefully to prevent breakage. If you experience any problem with your order, please reach out to us for assistance. We’re happy to rectify any problems to ensure your satisfaction. Email: leafmanager@steepmtntea.com

Do you ship to outside of the US and Canada?

Please contact us at leafmanager@steepmtntea.com if you want tea shipped to you or a friend that lives outside the US or Canada. We will make every effort to get it there.

Do you ship to Canada?

Yes!

How do I track my order?

A shipping confirmation will be sent to your email when your order ships. This email includes a USPS tracking number. If you placed your order through an account on our website, you can find tracking information under “My Account” > “Past Orders / Shipments”. Orders sent via USPS can be tracked with the tracking number provided in your shipping confirmation email here- USPS Tracking

How do I make a return or exchange?

Please see our returns policy at www.steepmtntea.com/shipping-return-policy

What are your packaging and handling options for sending gifts?

Please select the gift option at checkout, make sure you have the correct shipping address, and include a note to who you are sending the gift to, if you want. We will handwrite the message on a Steep Mountain Tea letterhead notecard. We will include the packing slip, but don’t worry, it doesn’t have the prices on it. Currently, we do not offer gift wrapping.

I used to be a Townshends’s Tea customer and I miss their tea selection. Do you sell the same tea?

We do sell most of the same teas you loved at Townshend’s. Please contact us at leafmanager@steepmtntea.com if are looking for an old favorite and can’t find it on our shopping pages.

What happened to Townshend’s Tea Houses?

In October of 2020 Matt Thomas, of Brew Dr. and Townshend’s Tea, announced the closing of the teahouses (LINK TO EATER ARTICLE) in Portland, Eugene, Bend and Park City, UT due to the economic hardships caused by the COVID-19 pandemic. Matt shifted his energy and resources fully to Brew Dr. Kombucha. The Bozeman Townshend’s Tea House, owned in part and run by Melissa and Scott Herron, was surviving the pandemic in better shape than its Oregon and Utah counterparts due to a myriad of reasons. Hearing the news that the Townshend’s mothership was closing down, they hatched a plan to approach Serena Rundberg and Nick Garbiel, owners of Inspired Madness, Inc., a local Bozeman restaurant group. After careful consideration Serena and Nick agreed to acquire the Bozeman Tea House. To learn more about this story check out these blogs (INSERT LINKS TO NICK AND SCOTT’S TEA STORY BLOGS). In February of 2021, the tea house reopened after a rebrand as Steep Mountain Tea House. As this was still a time of pandemic pivots and ups and downs, Steep Mountain Tea decided to offer their loose leaf tea for sale online in June of 2021 in hopes of stabilizing its business.

How long can I store loose tea at home before it goes bad?

Teas generally will not go bad, but they do become stale and lose flavor. Herbal, Oolong and Black teas should maintain flavor for at least a year. Green and white teas maintain fresh flavor for about 6 to 8 months.

How many servings of tea are in your smallest package (2oz)?

Two ounces of dry tea leaf will typically make 12-20, 8oz cups of brewed tea. The variation in servings per ounce is due to the variety in density of teas we offer. Rolled tea leaf styles (Gunpowder, Milk Oolong, Iron Goddess of Mercy) and our chais are more dense while whole leaf teas (White Peony, Hyalite Haiku) and fluffy herbal blends with chamomile, raspberry leaf, or peppermint are bulkier.